I connect with the team, patients, visitors and colleagues by acknowledgement and communicating appropriately.
I begin all communication with eye contact, an introduction and an open, receptive manner.
I take time to listen and I respond to what I hear.

I provide a high standard of patient care and treatment.
I maintain a safe workplace and safe and healthy working environment.
I maintain the high standard of infection control requirements expected by the Goolwa dental surgery.

I demonstrate leadership and am accountable for my actions.
I take a lead role in meeting the needs of patients, visitors, colleagues and my team.
I adapt to meet the challenges of my roll.

I act in a professional manner at all times with the team, patients, visitors and colleagues.
I am competent in my role.
I support my colleagues.
I present professionally.

Welcomes and will address your valid suggestions for improving customer service.
Are committed to dealing with any complaints promptly and fairly.
Treat all patients equally and without discrimination.